Last updated: 11th February 2022
We at Thermal Issues Limited appreciate your concerns over data privacy and protection, but you can rest-assured that we only use your personal data (information about you or that which can be linked to you) in ways you’d expect us to - this Summary Privacy Notice is a great way for us to communicate that to you.
This Summary Privacy Notice applies to Thermal Issues Limited and describes the types of personal data we collect, how we use it, and with whom we may share it.
For our Full Privacy Notice, including our legal bases and retention periods, please click here. If you have any questions or queries regarding this Summary Privacy Notice, or our privacy programme in general, please contact us using the details provided in the ‘How to Contact Us’ section at the bottom of this page.
You may choose to provide personal data (such as your name, address, telephone number and email address) to us. Here are the ways you may provide that information and the types of information you may submit. We also tell you how we may use the information entrusted to us.
If you contact us via our enquiries email address (email@example.com), your email address and any other personal data you choose to provide will only be used for the purpose of dealing with your enquiry / responding to your message.
We will not send you marketing communications without asking you first.
As a business-to-business company, we will rely on Legitimate Interests to communicate to prospects where appropriate, for example after we’ve met/exchanged contact details at a trade show.
We will always provide the ability to opt-out of our email marketing campaigns.
If you require a quotation, you’ll be required to provide your name, email address, phone number and registered company name.
If you place an order with us (i.e., become a customer), you’ll be required to provide your name, email address, phone number, registered company name, registered address, delivery address and billing address. This information will be used to create your account (in our accounting, CRM and quotation system) and under certain circumstances we will perform a credit check.
You may submit your resume and other information to apply for a job with Thermal Issues Limited. We will only use that information for the purpose of dealing with your job application.
Our employees are informed of how their personal data is processed and for what purpose via our employee data protection policy. As with all personal data we collect, we only collect what we need and do not do anything unexpected.
Contractors and freelancers are informed of how their personal data is processed and for what purpose via our employee data protection policy. As with all personal data we collect, we only collect what we need and do not do anything unexpected.
If you are working on site, and if the type of work you’re undertaking demands it, you will be required to show proof of accreditation, for some accreditations this will be in the form of a photo ID card, we will not take a copy of your card, but rather make a note of the membership number on it.
We use Google Tag Manager and Analytics (with your Consent) to measure the success of our website (thermalissues.com) and associated Search Engine Optimisation (SEO) and Pay-Per-Click (PPC) campaigns.
Clicking ‘Accept Cookies’ on the “Cookie Banner” on our website will enable Google Tag Manager and Analytics.
Cookies used: _ga, _gid, _gat_gtag_UA[string]
Type: Marketing / Targeting
Duration: 2 years (_ga), 1 month (_gid and _gat).
You can subsequently manage (including block all and remove) cookies and/or use the ‘Do Not Track’ (see below) setting via the settings within your internet browser.
Our website does respond to / honour "Do Not Track" signals/requests from your internet browser. For more information on “Do Not Track,” please click here. (https://allaboutdnt.com/)
Beyond Google Analytics we do not log, view, or track your IP Address when you visit our website.
We only process your personal data as described in our Privacy Notices.
Whilst we don’t share personal data with our IT support providers as such, it is possible that they could have some visibility of it whilst providing support/investigating a problem.
As providers of our email, document sharing and video conferencing platforms, Microsoft process personal data on our behalf.
As providers of our Accounting and CRM system, Xero process personal data on our behalf.
We sometimes use third party couriers to deliver products to our customers, we will share the recipient’s name and address with them.
We provide links to other websites on our website. These websites have their own privacy notices, cookie policies and terms and conditions, which you ought to review if you visit them.
We have implemented appropriate technical and organisational measures to protect against loss, misuse or unauthorized access, disclosure, alteration or destruction of the personal data we collect.
Where we transfer personal data outside of the UK, we will implement appropriate safeguards where necessary to ensure a degree of security similar to that achieved for personal data that resides in the UK. For more information please refer to our Full Privacy Notice.
We will only keep your personal data for as long as is necessary to fulfil the purposes for which we collected and continue to process it, and to satisfy any legal or accounting requirements. For more information, please refer to our Full Privacy Notice.
If you would like to update your contact information or preferences, please contact us as described in the “How to Contact Us” section below.
To the extent required by law, we can provide you with: (i) reasonable access to the personal data we hold about you, and (ii) the ability to review, correct and delete such personal data.
To help protect your privacy, we’ll take reasonable steps to verify your identity before granting access to your personal data.
If we are processing your personal data under your consent, then you can withdraw that consent at any time.
If we are relying on legitimate interests to process your personal data, then you can object to that processing.
If the processing of your personal data is under dispute, then you can prevent further processing until we’ve addressed your concerns.
If you have any concerns over our processing of your personal data, then please raise them with us by emailing or writing to us at the addresses shown in the “How to Contact Us” section at the bottom of this page. If you are not satisfied with our response, you can raise the matter further with the Information Commissioner’s Office (https://ico.org.uk/make-a-complaint).
This Summary Privacy Notice is likely to change from time to time. We’ll amend the “Last Updated” date (at the top of this Notice) whenever there is a change. If the changes are significant, we’ll also provide a prominent notice at the top of this web page.
If you have any questions or queries, would like to make a complaint, would like us to update the personal data we hold about you, or exercise your rights, please contact us by:
Sending an email to: firstname.lastname@example.org
writing to us at:
Data Protection Manager
Thermal Issues Limited
Airfield Business Park